技术支持
请提供设备型号、iOS 与 App 版本、操作步骤。我们会在工作日尽快处理。
新版增加哪些工具?这轮新增镜头、素材卡、录音对应、勘景、排房、采购、耗材、付款节点、群演需求、通告确认、部门到组、预约、实拍计时、停机和后期交付。工具箱累计 35 项免费工具、18 项 Pro 统筹工具。此页为新版功能预览,商店版本的可用功能以 App 内说明为准。
免费版有什么限制?免费版可使用核心场次、通告、进度和免费工具;保留 1 个项目、常用演员与场地各 8 条的上限,部分导出带试用水印。用户留言免费。
Pro 值得用在哪里?Pro 用现有记录计算排期、预算偏差、待场成本、合同资金需求、群演工时费用、采购报价和实际超时;还能核对素材交付与通告版本。支持年订阅或永久买断,价格以 App 内购买页为准。
数据会自动发给别人吗?不会。项目数据保存在本机,导出后由你选择分享对象。可选 iCloud 备份存入你的个人 iCloud;留言只提交你主动发送的正文、附件和说明中的必要信息。
通告确认是真实已读回执吗?不是。单机版由你根据电话、微信等实际回复登记状态,不自动抓取聊天记录、不自动发消息。通告修改后会提醒旧确认需要重新核对。
素材卡工具会帮我复制或校验文件吗?不会。它登记备份位置、人工检查结果和交接信息;Pro 根据登记数据找漏项。请继续使用你的专业拷贝和校验工具核验实际素材。
群演费用和优化结果是否可直接当最终结论?请先核对。费率、工时和加价由你按实际约定输入,算法不提供统一市场价;排期与候场优化是可预览的辅助方案,需要核对现场条件。
如何留言,支持什么附件?在新版 App“我的 → 用户留言”选择类型并填写正文,邮箱选填。可附截图、录屏、音频或录制语音。发送前会再次确认;正文成功后个别附件失败可以单独重试。
怎样查看客服回复?在“我的留言与回复”下拉刷新。留言属于本次安装,重装或换机后匿名标识可能变化;保留工单号可通过邮箱继续联系。历史不会随项目备份迁移。
留言没发送成功,会丢吗?正文和待发附件保存在本机草稿。联网后可重试;附件失败不会撤回已经成功的正文。清理待发文件前请确认不再需要。不要通过留言发送不愿向客服展示的剧组资料。
如何换手机恢复资料?先创建有效的 iCloud 或本地完整备份(Pro)。新设备使用同一 Apple ID 恢复 iCloud,或导入本地备份。恢复会覆盖现有项目,请先检查所选备份。
换设备怎么恢复 Pro?在付费页点击“恢复购买”。订阅在系统 Apple ID 的订阅设置中管理。付款与退款由 Apple 处理。
支持哪些系统和语言?iOS 17 及以上的 iPhone,App 支持简体中文、繁体中文和英文。部分原有图片与旧导出文案仍为中文。
Support
Include your device, iOS/app version and steps. We will review requests during business days.
What is new?New workflows cover shots, media cards, sound logs, scouting, rooming, purchasing, consumables, payment milestones, background cast, confirmations, department calls, bookings, scene timing, downtime and post delivery. The toolbox includes 35 free tools and 18 Pro tools. This is a new-version preview; check your installed app for availability.
What are the free limits?Core scenes, call sheets, progress and free tools remain available. The free version supports one project, eight saved actors and eight saved locations; some exports include a trial watermark. Feedback is free.
What does Pro add?Pro turns existing records into schedules, budget checks, hold-day costs, contract cash requirements, attendance-based pay, quote comparisons and time reviews. It also audits media handover and call-sheet revisions. Yearly and lifetime options are priced in the app.
Is my data automatically sent to others?No. Production data is stored locally and you choose recipients when sharing. Optional iCloud backup uses your private iCloud. Feedback submits only what you choose to send plus the information described in its notice.
Are confirmations automatic read receipts?No. You record replies received through calls or messages. The app does not read chats or send reminders automatically. Changed call sheets flag old confirmations for review.
Does the media tool copy or verify files?No. It records copy locations, manual checks and handover references. Pro finds omissions in those records. Continue using your normal copying and checksum tools to verify actual media.
Are pay and optimization results final decisions?Review them first. Enter agreed rates, hours and surcharges; no market rate is assumed. Scheduling and wait-time comparisons are reviewable proposals that need production-context checks.
How do I send feedback?In the new app, open Me → Feedback & suggestions, choose a category and write your message. Email is optional. Attach screenshots, videos or audio, or record a voice note. Confirm before sending; failed attachments can be retried without recreating the ticket.
How do I read replies?Pull to refresh My feedback & replies. Feedback belongs to this installation; reinstalling or changing devices may change its anonymous ID. Keep ticket numbers for email support. Feedback history is not included in project backups.
Will failed feedback be lost?The draft and pending files are kept locally. Retry after reconnecting; failed attachments do not remove an already-submitted message. Review files before discarding them, and only share production information you want support to see.
How do I move to a new phone?Create a valid iCloud or local full backup with Pro. Restore from the same Apple ID or import the local file. Restoration replaces current production data, so review the selected backup first.
How do I restore Pro?Tap Restore Purchases on the paywall. Manage subscriptions in your Apple ID settings. Apple handles payments and refund requests.
Which devices and languages are supported?iPhone on iOS 17 or later. The app supports Simplified Chinese, Traditional Chinese and English; some older image assets and export text remain Chinese.